Refund policy
RETURN AND REFUND POLICY
Cancellation & Refund Policy
Last updated: July 2026
At The Apron Hour, we source organic ingredients in exact quantities for the families who've registered each week, and we prepare everything fresh, to order. Because of this, our cancellation and refund terms work differently from a typical online shop. This policy explains when a refund is available, and what happens if your plans change.
- The Order Cut-Off
1.1 All deliveries take place on Mondays. Orders and any changes to an upcoming delivery must be confirmed at least 8 days in advance, by Thursday at 12:00 PM (noon) of the previous week (the "Order Cut-Off"). This is the point at which we place our ingredient order with our organic farmers and begin planning production, so changes cannot be guaranteed once this deadline has passed.
1.2 You can reserve your preferred start date up to 6 weeks in advance.
1.3 Before the Order Cut-Off, you're welcome to change your meal selection, delivery address, or delivery date by contacting us at teamapronhour@gmail.com. - Foundation Phase (single-week orders)
2.1 You may cancel a Foundation Phase order any time before the Thursday Order Cut-Off for a full refund.
2.2 Once the Order Cut-Off has passed, we've already committed to ingredient quantities and kitchen time for your order, so cancellation requests made after this point are not eligible for a refund. - Golden Month (4-week prepaid package)
3.1 You may cancel your Golden Month package any time before the Thursday Order Cut-Off for your first scheduled delivery, for a full refund, or move your start date instead.
3.2 Once the Order Cut-Off for your first delivery has passed, the package is confirmed. The remaining weeks in your package are non-refundable and cannot be cancelled individually, except as described under Exceptions below.
3.3 If you need to shift the timing of an individual upcoming delivery within your package rather than cancel it, contact us before that delivery's Order Cut-Off. We'll do our best to reschedule it, though this depends on kitchen and delivery capacity and cannot be guaranteed. - Exceptions
4.1 If you experience pregnancy loss, a medical emergency, or another serious unforeseen circumstance, please contact us directly at teamapronhour@gmail.com.
4.2 In cases of pregnancy loss or a medical emergency, we will provide a full refund for any undelivered weeks remaining in your Golden Month package, regardless of how close to or far past the relevant Order Cut-Off you are.
[Note to self before publishing: confirm this covers undelivered weeks only, not weeks already delivered, before this goes live.]
4.3 Other unforeseen circumstances will be reviewed personally, on a case-by-case basis. - If We Need to Cancel a Delivery
5.1 If we ever need to cancel a scheduled delivery on our end, for example due to a supplier issue or a circumstance beyond our control, we will reschedule it to the next available Monday. If rescheduling doesn't work for you, contact us and we'll find a fair resolution together. - Statutory Right of Withdrawal
6.1 Under Dutch and EU consumer law, consumers generally have a statutory 14-day right of withdrawal on distance purchases. This right does not apply to goods that are liable to deteriorate or expire rapidly, which includes freshly prepared, perishable meals like ours. In practice, this means the cancellation terms above, rather than a general 14-day withdrawal period, govern your order.
(This reflects our general understanding of Dutch and EU consumer law. It is not legal advice; we recommend independent legal review of this clause before publishing.) - Quality Issues
7.1 If something arrives damaged, incorrect, or isn't up to standard, let us know within 24 hours of delivery at teamapronhour@gmail.com, with your order number and, where possible, a photo. We'll look into it and offer a fair resolution, which may include a replacement, a credit toward a future order, a partial refund, or a full refund, depending on the situation. - How to Request a Refund
8.1 Email or message us with your order number and the reason for your request.
8.2 We aim to respond within 2 business days.
8.3 Approved refunds are processed to your original payment method. Processing time may vary depending on your bank or payment provider. - Changes to This Policy
9.1 We may update this policy from time to time to reflect changes to our products, operations, or applicable law. Changes take effect once posted to this page. - Contact Us
The Apron Hour
Email: teamapronhour@gmail.com
Website: theapronhour.com